If you have questions about our program you will most likely find and answer here. If not Contact Us below.
We do have some conditions. Take a moment to read and understand them then nobody will get hurt.
Start Date:
End Date:
Points:
1. To be enrolled, and to participate, in a contest, promotion and/or program, you must be over the age of 18.
2. Any personal information that you provide shall be handled in accordance with our privacy policy.
3. In case of suspected fraud, misrepresentation, abuse, or violation of these rules, we reserve the right to take appropriate administrative and/or legal action, including, but not limited to, the termination of the program.
4. The program is subject to all applicable laws and regulations and is void where prohibited by law.
5. Reward points, once issued to a participant are the property of the participant, and may not be revoked, reclaimed, voided or cancelled by the company.
6. Points do not expire.
7. Rewards are on a first come, first served basis and some are limited quantity.
8. If you are caught in reselling tickets for more than their face value or engaging in secondary ticketing, 9:30 Club reserves the right to cancel your membership.
9. One loyalty account is permitted per person.
10. Employees, vendors and contractors of I.M.P. and its sub companies may not earn points while working. Points must be earned for purchases and attendance completed during personal time.
11. Loyalty accounts are non-transferable. Members can earn points for purchases, attendance they've made. Loyalty cards can't be shared and used by multiple people to earn points.
What information do we collect?
We collect information from you when you register on our site. When ordering items on our site, as appropriate, you may be asked to enter your: name, e-mail address or mailing address.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience (your information helps us to better respond to your individual needs).
- To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you).
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).
- To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- To administer a contest, promotion, survey or other site feature.
- To send periodic emails.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential.
After a transaction, your private information will be kept on file for more than 60 days in order to maintain your participant profile.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent. As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the 'Edit Profile' page.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website in the above section.
Your Consent
By using our site, you consent to our website privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will send an email notifying you of any changes.
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
No, it's free. 100% free. There is no catch!
Yes.
You'll receive points for:
Earn 10 points for buying tickets online at Ticketmaster.com or at any of our box offices at I.M.P. venues. There's no need to enter a number, just make sure your email address on Ticketmaster matches up with the email address you used to register for Friends with Benefits. We don't get access to Ticketmaster purchasing data immediately so credit for these purchases will show up in your account within 72 hours of the show date.
Because we want to help you celebrate with a free 9:30 Cupcake! Nothing goes better with a birthday show than tasty, tasty sugar. At the beginning of every month, we'll send out an email to all members with a birthday within that month with a link to reserve their cupcake.
Cupcakes will be available at 9:30 Club, Merriweather Post Pavilion, The Atlantis, and The Anthem shows. Lincoln Logs will be available for your 'birthday treat' at The Lincoln Theatre. They are baked fresh daily and go like... well, fresh cupcakes... so be sure to RSVP to let us know when you're coming.
Points for purchasing tickets on Ticketmaster or concessions through Rooam will be uploaded within 72 hours of the transaction.
Points for attending a show and purchasing merch are uploaded immediately upon getting your FwB QR code scanned
No. Much like oil and water, Friends with Benefits accounts can't be combined.
Sure. Just use your virtual card. Forgot that too? No worries. Email us at friends@930.com. Just take a screenshot of your ticket order or save your receipt/paid ticket stub and we can help you out.
No, but you will automatically be signed up for our excellent weekly newsletter, and we may occasionally send you presale offers, special event invitations, and upgrades!
And yes, you can opt out any time.
If you have any other questions regarding your FWB membership, just email us at friends@930.com. We're friends now.
To use your points for tickets, merch, or other rewards log into your account and use the "rewards" portal here. You will receive an email confirming once your redemption request has been processed and approved. Rewards are subject to availability.
Waitlisted shows are fully booked, so we cannot confirm any more tickets for it unless another employee cancels their tickets or additional space opens up. If you want to be put on the waitlist, redeem the reward like usual and we will refund your points and notify you that we have you on the waitlist via email!
Once a show is announced and on the IMP website, you can reserve a ticket.
Yes! Discount Discovery Shows are available at 100 points per ticket (with limited quantities).
Each monthly newsletter sent at the start of the month will list which shows are available as a Discount Discovery Show for that month.
When a show is discounted, it will be noted on the FwB ticket rewards page as a Discount Discovery Show.
There is no penalty for reserving your ticket(s) early - and we still encourage it since not all shows will be discounted! If you reserved your ticket(s) to a show before it was discounted, the difference in points will automatically be refunded.
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Washington Post Premium subscribers will receive 250 introductory points for FREE when signing up to become an I.M.P. Friends With Benefits Member. Already a FwB member? Sign in to receive your 250 bonus points!
